Something not working, a question about your chips, or a player
you want us to look at? Email
support@socio-connect.com and a
person will reply, usually within two working days. Your seat name helps us
find your account quickly.
Chips and purchases
- Chips are play money. They have no cash value, cannot be
cashed out, and cannot be exchanged for anything of value.
- A purchase that did not arrive: open the Store tab. Any
purchase that was paid for but not credited is added when the store
opens. If it is still missing, email us with the date and the pack.
- Refunds are handled by the store you paid:
Apple or
Google Play.
- Spending limits: set a daily spend cap or a session
length, or take a break, in Settings → Play limits.
Playing
- Every stake is open. You can sit at any table your chips
cover. Each table needs at least 40 big blinds and has no maximum.
- House players. Any seat a person is not in has a house
player in it, marked at the table. They never appear on the leaderboard
and give up their seat the moment a person wants it.
- How to play: the Guide in the app covers
hands, stakes, clubs, tournaments and everything else.
Other players
Tap any player at a table to mute, block or report them. Blocking takes
effect at once and follows them across tables. Reports are reviewed by a
person.
Your account
- Keep your account on a new phone by linking Sign in with
Apple, Google or email in Settings. A guest account
lives only on the device it was made on.
- Delete your account and everything attached to it from
Settings → Delete account, or email us.
Read the Privacy Policy and the
Terms. Sugar Shove is for players aged 18 and over.